Does anyone else go to concerts and try to figure out how to do your job better? No? A side effect of being a presenter and facilitator is that I cannot attend any training, speech, or event without noticing what is done well, what could be better, and what I can learn from it.
Eighteen months ago I wrote a post called “Rock and Roll Presentation Skills” after seeing one of my favorite European bands perform. As a presenter, this band inspires me more than any other with their stage presence, energy, and connection to the crowd. By sheer coincidence the same band was performing in Dallas the same weekend I was there to attend HRevolution and I couldn’t pass up the opportunity to see them again.
Reflecting on what I took from this performance, the presentation lessons hold true with what I learned from their last performance.
1. There is a huge, gaping chasm between “pretty good” and “great”. Three local bands opened up and they were pretty good. But there was a big contrast between the opening and main performances and, oddly, it had little to do with musical skills. Some of the local bands had outstanding musicians, but it wasn’t enough to close the gap. They did a “good” job, but not one that made me want to hear more from them.
That has me wondering what I need to do to leap to the next level. Obviously, a presentation has to be well written and delivered with reasonable skill. But, content and technical skills only get you to good. What are the components that move it to great?
2. ALL presentations matter.Although largely unknown in the States, the main band headlines festivals in Europe, playing to tens of thousands of people. In stark contrast, the show in Dallas was in a bar that held maybe a couple hundred people. They could have viewed Dallas an unimportant show and just gone through the motions.
Instead, they played as though it were the most important show on the tour. Full out, completely committed, pouring sweat, not an ounce of energy held back. Even with their relentless schedule of touring around the world they showed no signs of boredom, exhaustion, or the sense that it was just one more gig. Instead, they radiated joy and enthusiasm.
For me the big question is: How do I structure my life and mindset so I have the energy and focus to be at 100% for every presentation? How do I ensure I’m always treating every presentation as though it will define my career?
3. Engage the crowd. Rather than being the untouchable rockstars up on a pedestal, they interacted with the audience at every opportunity. The headlining singer continually and sincerely referred to the crowd as “friends”, showed off signs held by audience members, offered choices of what songs they’d play next, celebrated the energy of the crowd, and thanked the audience for coming out to see them. Sounds obvious, but the local bands did little of this.
What are the obvious things to connect with my audiences and classes that I’m not doing enough or at all? How can I better create a feeling where I’m speaking with the audience rather than at them? How can I connect with as many people as possible on as individual of level as possible.
4. Make it about the audience, not the presenter.The local bands kept mentioning the CDs they had for sale in the back, reasons they weren’t at their best, where they were playing next, blah, blah, blah. Any words between songs were few and focused on the band. In contrast, it would have been easy – almost expected – for the headliners to show up with rock and roll egos completely unchecked and gripe about the venue or small crowd. They could have bragged about the shows they normally do or made it clear a bar gig was beneath them. Yet, everything the headliners said – every single word– was focused on audience and how fun and great they were. It was clear the band was thrilled and grateful that everyone had showed up to see them.
Our words reveal our focus – as a speaker, is the concern for the audience and participants or for ourselves? This is a subtle, but really powerful difference. The audience knows and responds accordingly.
5. Keep it simple. One would think that less experience performers would keep it simple and focus on walking before they run, but it was the opposite. The local bands had five and six string basses and seven and eight (!) string guitars, using sophisticated techniques to play complex lines. The headlining musicians used a traditional instruments, straightforward techniques, and played comparatively simple songs.
As a presenter it’s tempting to show off with technology, complicated materials, fancy language, credentials, etc. But that’s all about the presenter. Complex is the lazy route. Simple is difficult, it takes more time to do, and it often feels unprofessional to the novice. What beginning presenters often miss is simple requires expert level judgment, effort, and refinement. Simple keeps it about the message connecting with the audience.
6. Have fun. It’s hard to travel day after day, connect with the audience, be grateful for any opportunity to get your message out there, and have a blast while doing it. Despite near continual touring schedule and the small venue the headliners were smiling, playing, joking around, and giving full effort like there’s nothing else they’d rather be doing. The headliners seemed to be doing their dream job, the local bands seemed to be showing up for work.
The differences between good and great are small, but significant.
It’s funny how the things that set us apart are often not all that big on the surface. Notice how none of this is about their musical ability. The gap between the opening bands and the headliner was much more about approach, attitude, and connection. Could the local bands have done all this? Yes. Did they? Not really. They were more than skilled enough, but in the end were no more memorable than the background music the club played over the PA between the sets.
It’s a nice reminder to continually step up my intention, focus, and connection. I need to make sure I’m creating a great user experience and not getting between my message and my audience.
For you, what’s the difference between a great presentation and one that’s merely good?