human resources

flashback friday: why HR rocks

I can be quite critical of HR, but it’s only because I really like HR. I see what it can be and get frustrated when it’s not. HR on a good day contributes heavily to great business, to competitive advantage, to a workplace where people can perform at their best. HR is not why the company exists, but it enables the company to do what it does best. Good HR moves things forward; bad HR gets in the way.

I have a personal mission to help people be at their best – that’s why I’m in HR. But why should you be in HR? Why should anyone choose HR as a career? Hmmmm, good question. Some thoughts:

If you have both people and business skills you can be a superstar. HR needs people who can understand, translate, and communicate between the impersonal numbers side of business and the intensely personal human side. Even the coldest, sterilest, most numbers driven work gets done through humans with all their squishy, emotional, irrationality. Understand and communicate to both and you’re a hero.

Influence the entire organization. HR plays a large role in developing the culture (and is also a reflection of the culture that’s been created). It’s pretty cool to help shape a company.

Know what’s going on. IF (big if) you can keep your mouth shut and keep things confidential, you will learn far more than you ever wanted to know about your co-workers and all the scandals kept on the downlow.

Get a big picture view. Even if you don’t want to stay in HR forever, a couple of years will give you a very big picture view of how the organization fits together, who does what, how information flows, and who the real power players are. That’s invaluable info for any rising leader.

Gain exposure. HR is one of the few departments that actively interacts with leaders in every other area. Even the admins in HR have more exposure to leadership than the high potentials in more isolated areas. The exposure and networking can be a huge advantage (just avoid making enemies).

Food. There is always food in HR. My six year old son told me that he wanted a job just like mine.  In moments like this I’ve learned to ask “why?” before getting all misty eyed. He said, “Because you always get to have cake.”

Party central. HR often bristles at the idea of being the ones who have to organize the company picnics and Christmas parties. Yes, if that’s all you’re being asked to do by senior leadership then you’re in a very marginal HR department. However, HR really is in position and generally has the people skills to throw great parties. What better way to reach people and influence the culture? If the HR department is already supporting competitive advantage and helping the business kick capitalist booty why not lead the charge to celebrate it? (Do you really want accounting heading up the next party?)

Helping others. Everything else aside, it’s pretty cool to be in a position to help others. People tend to come to HR when their lives are at their best and worst moments and without getting all clichéd and sappy, it is a tremendous privilege to be able to celebrate with them or help them with their transition.

HR isn’t always fun, but it’s a place I enjoy. That’s why I want it to be the field I know it can be.

[This was originally posted on December 11, 2011. It seemed like a good day to revisit it.]

 

flashback friday: good enough isn’t, but great enough is

[This was originally posted on October 14, 2011]

I’m a big believer in the concept that good enough isn’t. Hitting the bare minimums isn’t success, it’s temporary survival. Sadly, most companies seem to struggle to reach even the level of good enough. They shoot for good enough customer service, good enough prices, good enough hiring policies, good enough management development, good enough training, etc. The problem is that, at the very theoretical best, it will only be good enough. In the real world, a bunch of attempts at good enough added together tends to equal not good enough. Aiming for “good enough” seems to get us to “doesn’t completely suck”.

In fact, I’d like to propose a real world rating scale. Feel free to use it for performance appraisals, evaluating processes, due diligence for investments, whatever you need a rating scale for. Here it is:

  1. Sucks
  2. Doesn’t completely suck
  3. Good enough
  4. Great enough
  5. Phenomenal, but exceeds the point of diminishing returns
On this scale, there is only one rating worth hitting: “Great enough.” Although “Phenomenal” sounds like a good thing, there comes a point in any quality improvement where the costs/effort/resources required for additional improvement become an exponential curve while improvements move along a very flat linear curve. In other words, you’re spending tons of resources for ounces of improvement. This is perfectionism getting in it’s own way.
But, “great enough”… Getting to great enough requires a completely different set of questions, decisions, actions than it takes to be merely good enough. Consider this: getting your life to good enough is easy. You’re probably already there. But what would having a great enough life look like and what would it take to get it there?
How freakin’ cool would it be to work for a company that focused on doing everything great enough? How incredible would it be to know that all your efforts at work were consistently great enough? Who wouldn’t sing the praises of a company that only hired people who were great enough?
I’ll give you tonight to mull it over. Tomorrow morning, what are you going to do to start kicking butt and creating great enough relationships with your friends and family? What are you going to do to create great enough health? To start getting your finances into great enough shape? Come Monday morning, what are you going to do to take your team to great enough? If you’re in HR, what are you going to do to create great enough selection and onboarding processes? To help the managers you serve to become great enough leaders? To create a great enough company culture?
Great enough. Love it!

 

feelings matter: how do you feel about HR?

Yesterday, I wrote: How the humans who are your (internal or external) customers FEEL about your products and services is much, much more important than what they THINK. [This is the single most important line I have written in this blog ever. Period. Think about it. Internalize it. Apply it to your job.]

I wrote it, but didn’t invent it. Much smarter folk than I have demonstrated this time and again, but it’s pretty easy to see in so many places. Advertisers provide just enough facts to let us think we’re being rational, but the images and ad copy focus on generating feelings. They scream: this product will make you feel sexy, young, in control, free, knowledgeable, successful, organized, powerful, fashionable, desirable, loved, safe, etc. etc. For a fun assignment, compare the feelings generated by car ads on ESPN or Spike with those on the Hallmark Channel.

Most recently, I saw this think vs feel distinction come up an Alexander Kjerulf’s “Creating Happiness at Work” presentation from Meaning 2012. It’s well worth watching and ties into employee engagement and the difference between how we feel about our jobs and how we think about our jobs.

All of this raises a great question: how do people feel about HR? When employees and managers think about their HR department, what is their gut level feeling? Anxiety? Dread? Or do they feel safe, secure, excited, supported? Is going to HR a dreadful walk to the principal’s office or an exciting visit to a place where stuff gets done and problems get solved? Sure, it depends on why you’re going to HR, so let me turn it around a little. When someone from HR is walking through the building do people’s stomachs tighten up or are they happy to see them?

How do people feel about the products and services your HR team provides? Resentful? Frustrated? Thankful? Confident? Uneasy? Awkward? Joyful? Empowered? Whether we pay attention to it or not, people have an emotional connection to their jobs, co-workers, boss, and even their HR department. That feeling might be negative, neutral, or positive.

Feelings matter. We don’t spend extra money, don’t create forums, and don’t promote products we feel negative or neutral about. When looking at customer satisfaction there is a huge gap between “it meets my needs” and “I’m so passionate about this product that I insist all my friends try it and spend my valuable spare time connecting with others who use this product”. That’s the gap between thinking and feeling.

So, back to HR. How do people feel about your HR department? What is their gut-level connection? If it was outsourced tomorrow, would employees even notice? Would they sing, “Ding dong, the witch is dead” and throw a massive celebration, or would they fight to keep it?

HR connects with it’s customers over money, family, security, future. All of those are powerful, powerful emotional trigger points. How can HR build stronger positive emotional connections to our customers? How can we not just meet the needs, but delight those we serve?

the hidden in plain sight competitive advantage

Business is conducted through humans, by humans, for humans. Humans invent, create, produce, market, sell goods and services to other humans. Business success is determined by how well the humans at the company meet the needs of the humans who are buying compared to the other options available.

Oversimplified, but reasonable enough. If I need a new mountain bike, the bicycle company that best meets my needs for price vs quality vs value vs features vs warranty vs availability vs etc is the one that I will give money to. If there are enough people with the same needs then that business will do better than their competition. Simple enough, no?

Well, no.

How the humans who are your (internal or external) customers FEEL about your products and services is much, much more important than what they THINK. [This is the single most significant line I have written in this blog ever. Period. Think about it. Internalize it. Apply it to your job.]

Us humans are emotional, illogical, and irrational. We are pleasure seeking pain avoiders. We almost always act in what we believe is our best interest or will at least what will make us happy in the moment. We almost always act in ways that support our self-identity and often put who we think we are ahead of our long-term best interests. Us humans are individualistic and driven by group dynamics. We want to stand out by fitting in and be just as unique as everyone else. Status matters – a lot – and we put considerable effort into creating and maintaining our position in our world. We cling to ritual and tradition more than progress and reason. We fear change yet get bored easily and constantly seek new and different. In short, we are a gloriously gooey, sloppy, contradictory, confusing, paradox.

Business gets done through, by, and for humans. If that’s true, then our skills for understanding the driving psychology of ourselves and others, communicating our needs and concerns while understanding and empathizing with those of  others, and leading and influencing  others (and ourselves) are paramount to long-term success. Those ill named “soft” skills are foundational to business success, individual success, and human success, yet are some of the least appreciated, studied, or taught skills.

If we were consistently rational and logical, understanding ourselves and others would be PRIORITY #1 for every individual, community, organization, and business. It’s not. There is a competitive advantage to be found wherever there is a gap between what’s available and what’s needed.

It’s worth repeating: How the humans who are your (internal or external) customers FEEL about your products and services is much, much more important than what they THINK.

Use that information to your advantage.

 

unshrink (book review)

Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, ‘Who am I to be brilliant, gorgeous, talented, and fabulous?’ Actually, who are you not to be? ~ Marianne Williamson

 

I cannot tell you that Unshrink is the most important book you’ll read this year. I can tell you that it’s one of the most important books I read this year. It expresses, challenges, and expands thoughts and ideas about unbinding and unleashing humans and business and allowing us to expand and grow beyond our current constraining beliefs.

We are limited. Reduced. Operating so far below our potential because of the myths that we have believed, accepted, and perpetuated. We don’t need to expand our potential, we need to shed the myths that keep us shrunken and small so we can expand into the enormous potential awaiting us. We have the tremendous opportunity (obligation?) to unshrink ourselves, others, business, and the world.

That’s the premise of Unshrink by Max McKeown and Philip Whiteley. First published in 2002, I just came across it this year and have read it twice so far. It’s no secret that I’m an enthusiastic fan of Max McKeown – his books are consistently thought provoking, accessible, practical, and enjoyable to read – and this book is no different. At only 116 pages (133 with notes), Unshrink is also a quick read – assuming you can get through it without filling the margins with notes, which I couldn’t.

Why, though? Why unshrink? At the individual level, it’s painful to see (or be) someone hobbling themselves with the shackles of misguided myths about who they are and who they should be. Us humans are so amazing yet consistently play so small. Our potential is there yet we ignore it, dispute it, deny it.

Now expand that out. Businesses, communities, and countries are made up of individuals. When individuals are constrained below their potential so are the groups they are a part of. Businesses are less competitive and less profitable. Communities are more dysfunctional, less likely to attract newcomers. Countries, fueled by the soundness of communities and commerce, are likewise as restrained, hobbled, and shrunk as the individuals.

We often confuse short term spikes in performance measures with actual sustainable results. We think in terms of all or nothing. If a little of something is good, then an extreme amount must be extremely good. Yet, life consistently shows that few things are all or nothing. There is always a tradeoff based on points of diminishing returns.

The authors focus on replacing seven common, deep-seated myths with guiding principles. The myths are so familiar and entrenched that they are generally unquestioned as common sense. Yet, they are not common sense and rarely stand up to the light of real-world outcomes. The myths may have had truth in them at one time or been useful in a limited capacity, but have become dangerous when pushed to the all or nothing extremes. Better than an unquestioned myth is an adaptable principle.

Without giving too much away, the myth of “you are what you do” becomes the principle “you are what you can become”. It sounds like such a small shift, but is key to unshrinking ourselves. The myth of “work always comes first” is replaced with the real-world observable principle “life always comes first”. Holding to the extremes of the myths shrinks us and keeps us shrunk. The principles enable us to unshrink and expand.

Common management theories are driven by the myth that “organizations are machines.” Under this myth, people become easily and equally replaceable cogs, gears, and parts. Leading with this belief means stripping out our humanness, our individual strengths and weaknesses, our passions, and all the things that make us unique in order to make us conform into parts that really are the same. This comes at tremendous cost at both the individual and organizational level.

Replacing that horrible myth with the more accurate principle that “the organization is a community”. Thinking about it as a community means understanding that our differences can be important and valuable, each person’s contributions are unique, and each member of the community is interdependent with – not separate from – every other member. False rigidity is replaced with organic fluidity. The illusion of control is replaced with the power of influence. Machines are built, but communities are fostered. Machines are static and soon outdated; communities dynamic and ever changing and evolving. Machines break down, yet communities adapt.

There is much more. The authors delve into four other myths and principles aimed at unshrinking ourselves, others, and our businesses. All are worth more time and attention that I can offer here.

This book is for those who see that we operate below our potential, who are discouraged by the artificial separation between people and business, who imagine and hope for better. The authors conclude: We have been brought up to believe that there is always a trade-off or a choice between doing that which is good and that which leads to success. Such an assumption is wrong, and this is a tremendously liberating realization.

Your thoughts?

 

make it easy

Doug Shaw over at Stop Doing Dumb Things to Customers ran a post yesterday called “A Little Enthusiasm…” about his frustrations with businesses that didn’t seem to care when he was trying to pay them. It clearly struck a nerve with folks and generated plenty of comments as people joined in and shared similar frustrations.

It’s a shrinking world and the consumer can buy from almost anywhere. I discussed this back in February after purchasing mountain bike parts from a shop in the UK.

We all know the world is getting smaller, so it’s interesting how many businesses haven’t gotten the message yet. My wife and I both purchased cars in the past couple of months and had very different experiences. The dealer I bought from did ok, but was still stuck in the mindset that their cars are somehow special. I live within three hours of two of the biggest metropolitan areas in the US – no car is so unique that I can’t find it sitting on a lot relatively close or have it ordered in. When my wife was looking, they irritated her so much she kept right on looking.

My wife eventually purchased from a small town car dealer about an hour away. Here’s what they did right: they were patient as she test drove at least six cars, they were low pressure, they called back when they said they would, and when she told them that it would be several days before she could return to complete the deal they brought the car to her with all the correct paperwork including a generous trade-in on her old car made sight unseen. She signed some papers, swapped cars, and was on with her life in less than 30 minutes. They made the deal happen by making it as simple as possible for her to buy.

But wait, there’s more… My wife’s car is the same brand as mine. Guess where my car’s getting serviced from now on? So, my dealer screwed up selling to a RETURN customer, lost out on a SECOND sale, and lost out on all FUTURE maintenance/service business (where the profit margins are much higher than in car sales).

Businesses scream and yell for innovation, yet ignore that some of the most innovative products and services simply make it easy to buy and make it easy to pay. Strive for the example set by Amazon.com. Intuitive site, one click purchasing. It doesn’t get easier.

HR spin

How easy is it for HR’s customers to complete transactions? How simple and painless is it to submit an application? How easy is it for hiring managers to understand the process and have all necessary paperwork in hand? Do document instructions make sense? Etc. etc. etc.

If your HR department’s customers had to pay money for HR’s products and services, would they? Could they? Would your HR department be the vendor of choice or would your customers get frustrated and go elsewhere?

Carnival of HR – hosted by Doug Shaw

It is Carnival of HR time again, this time hosted by Doug Shaw over at Stop Doing Dumb Things to Customers. This time, the categories are:

1. Fireworks of HR

2. Conference Tales

3. Other Crap You Can’t Be Bothered to Catagorise

So head on over and see what all the bloggers are writing about. Great stuff from David Goddin, Robin Schooling, Ben Eubanks, Steve Browne, me (ahem), and many others.

punk rock HR worksluts

I’ve got punk rock and HR on the brain this week, so let’s build on it. A little while back, Laurie Ruettimann over at The Cynical Girl ran a great post on 5 Lessons from Henry Rollins. Tons of great stuff in there (go read it!), but the lesson that really stuck with me was “Don’t be a workaholic, be a workslut.”

As Laurie says:

Henry Rollins works hard, but he doesn’t have one job that defines him. He speaks, he writes and he plays music. He works in media, he travels and he volunteers. He doesn’t say no to opportunities that can lead to more opportunities. What’s the alternative? Sit at home and let your muscles (and your brain) atrophy?

I love this. As a jack of all trades with too many interests and too short of attention span, I’ve struggled with being defined by one job, one category, one field. How freeing to open things up and embrace it all!

We tend to over-define ourselves through our jobs and under-define ourselves through our interests and passions. Remember, there is no such thing as work/life balance. There is only Life and work is but one (significant) component of it. Every aspect of our life is a potential outlet for our passions and interests.

Some (including me) will point out there are opportunity costs to everything you say “yes” to so you need to be selective. Absolutely. But how much fun is it to be engaged it things that really jazz you. Being too focused on any one thing creates burnout – you tire of it. Slipping back and forth between interests builds stimulation and ideas and recharges. Exercise provides a great example: if you only do one exercise you set yourself up for injury, boredom, lack of interest, and diminishing returns. But if you keep changing it up, the routine stays fresh, challenging, invigorating, and your results don’t plateau.

My 11 year old daughter recently demonstrated all this beautifully (and made me feel like a no talent slacker). The world will need to step it up in a big way if we’re going to keep up with her. I recently mentioned that she wrote a short book for National Novel Writing Month last year and she’s back at it for this year. Saturday morning, I got up at 6:30 and she was already typing away before she had to get ready to compete in a horse show where she won High Point for the day and the season before leaving to go do a final evening performance in a school play (where she also sold several copies of her book to other kids) before coming home and getting in trouble for staying up too late working on the new book. Start to finish, it was a 16+ hour day of focused effort. An unusually long day for her, but a great demonstration of how to be successful in several arenas without becoming overly defined by any one.

What do I take from my daughter, Henry Rollins, and Laurie’s insights?

1. Passion is the heart to motivation. I could never-in-a-million-years get anyone to put forth the effort my daughter does willingly and without a paycheck.

2. Having several interests is good. Over-commitment is a real risk, but mixing it up keeps the spark alive. When we’re tiring of one thing we can fluidly shift to another. Also, creativity, innovation, and inspiration are ignited when we pull disparate concepts together (some refer to this as being at the intersections of ideas). From my experience, the most innovative people have wide ranging interests and experiences to pull from.

3. There is a huge difference between saying yes to all things asked of you and saying yes to the things that excite you. The first prevents you from doing the things you’re passionate about; the second keeps you focused on them.

4. You never know where the opportunity is going to come from. Pour enough passionate effort into the world and it will come back – even if it’s not from where you expect it. Name one other punk with Henry Rollins’ longevity, credibility, and vibrancy.

5. Define yourself before the world does it for you. Authenticity is a doubled edged sword, but a key advantage when used well. When we allow others to define us by their narrow perspective of who they think we are, we get typecast and stuck. Look at all the musicians, writers, and actors unable to move beyond their past success. They are damned to recreate the past over and over and over.

6. All work and no play is no good at all. But when we can hit the sweet spot of working really stinkin’ hard on “play” – our areas of passion – really amazing things can happen. I use the phrase “play bigger” to describe this. Changing the world, denting the universe, being the difference we want to see in the world is hard work and big fun.

The title of this post is Punk Rock HR Worksluts, so how can we apply these lessons to HR?

1. How broadly have you let HR in your company be defined? Are you the “payroll people” or the “policy police” or are you the place employees and leaders go to make better decisions about careers and leadership? Do people only see you when they have been called to HR (ugh!) or is HR a strong and continual presence throughout the company? Is HR involved in non-HR committees and task forces (you know, beyond the Christmas party) or is HR isolated, barricaded, siloed, and remote?

2. Do you like HR; are you passionate about it? Were you drawn to it or did you just sort of end up here? Are you passionate about people and business or did you just need a job and HR seemed as good as any?

3. Can you understand and talk all aspects of the business? You don’t need to be a CFO, but can you understand the income statement? Does the marketing strategy make sense? Can you explain your company’s core business and competitive advantage? Do you know the most important company goals for next year (and how your job supports them)?

4. What projects are coming up that you are really excited about? What new skills are you fired up about learning? What are you actively doing to make next year 2X better than this one?

5. Who shows up at work – you or the plastic worker drone persona so many of us have perfected? Are you playing safe or playing to win?

6. As an HR professional, do you like you? Are you proud of who you are, what you do, and how you do it?

Your thoughts?

DIY, mosh pits, and HR conferences

Why conferences?

Are you going to a conference this year? Why?

No really, why? As an HR professional, why are you taking time out of your life to go? Is it because you’re a professional and professionals go to conferences because other professionals go to conferences? Is it because you need to keep up on your certifications? Is it because you have no other opportunity to talk to vendors? Is it because you feel it is the best or most cost effective way to keep up with the field? Is it because you really need a three day drinking binge? Is it because your company pays for you to go? Why go?

How will you decide which conference to attend? Location? Price? The keynote speaker(s)? The size of the conference? Reputation? Theme? Topics?

I have a confession to make: I haven’t been a huge fan of conferences. My sense is that conferences have often been more about the status quo, rubbing elbows, and comparing merit badges. The organizers play it safe and stay (far!) away from controversy, have a known keynote, offer professional/educational credit to justify the employer paying for it, and make sure that everyone has a pleasant time. It seemed less about advancing the field than celebrating where it is right now.

So what about those who see the status quo as a very low bar? Where do those who want to create, innovate, and push the boundaries go? What’s available for those who simultaneously love Human Resources and ask, ask, and ask again those tough and awkward questions about how to make it truly better – those who want to tear it down, shake it up, and create something meaningful and powerful?

This fall I went to a conference for the first time in probably six years and discovered the world changed while I wasn’t looking. More and more options seem to be springing up. Unconferences, small non-traditional conferences, conferences that are re-thinking the model. Conferences I’d be excited to attend.

Conferencepalooza

Back in the day, before blogs, there were ‘zines. ‘Zines (short for “fan magazines”) existed on the edges of the music world. Self-published, they ranged from a few pages slapped together at Kinko’s to actual magazines with (sort of) national presence like Maximum Rock ‘n Roll and Flipside. This was a place where the status quo was kicked, the unknown could voice their opinion, and those who hadn’t quite made it yet were first introduced to the world. If you knew who Nirvana, Soundgarden, or Rage Against the Machine were prior to ’91 you were likely reading ‘zines.

Did HR have the equivalent? It amuses me to think of the contrarians, innovators, and boundary pushers sitting around the office after everyone has gone home and creating crudely photocopied flyers and ‘zines with tips, editorials, best practices, rants, and ads for HR seminars being held in someone’s basement or an old warehouse. It makes me smile to think of the DIY punk spirit infusing the old model uptight bureaucratic world of “personnel”. And in its own weird way, I think it has.

Today, we meet the misfits, the voices in the wilderness, and those screaming out for better through social media. In its own way, social media has turned the punk rock misfits of HR into rock star thought leaders. Thanks to social media it’s easier than ever before to know of and about the people who are pushing the boundaries and asking “why?” and “what is possible?” It’s bringing legitimacy and momentum to innovation and change.

I suspect that’s really changing the conference model to look more like a music festival than a conference. An event where the lineup matters at least as much as the topics. A place where the new, exciting, loud, and challenging are brought together. A place where there is the main stage big names and the side stage up and comers. A place where people are there because they really dig HR and want to feel it, enjoy it, and do it better.

Social media has made rock stars of thought leaders, but it’s also humanized them. Made them accessible. Through their blogs, tweets, comments, and postings, it feels like we really know the person. We probably have a good sense of their family situation, their jobs, their hobbies, favorite books, etc. It feels like we really know them. As though they are old friends we just haven’t met. I want to go to conferences where, not only can I see my heros, but I can talk and interact and share ideas and just hang out with them.

The golden question of conferences

Until this year, every conference I attended was paid from of my own pocket. I suffered both the cost of the conference and the loss in billable hours. When I’m losing money two ways, whatever I’m spending it on better have a very high return on investment.

Consequently, that has become my standard for conferences: would I pay my own way without hesitation? Does it provide so much value for me that I would burn up vacation days to go? Would I be as excited to pay for it as I would be to buy tickets to see my favorite bands? Would I get on an airplane to go? Would I make apologies to my family while I was packing my bags? Would I enthusiastically inconvenience myself in several ways and on several levels to attend?

HR mosh pit

What makes me excited to open my wallet? I want speakers whose ideas challenge me to rethink and think again. I want participants who are enthusiastic, passionate, and are creating so much Awesome-with-a-capital-A for the world that I’m inspired to raise my own game. I want to be so fired up and enthused that I’m hassling my boss and team with all the ideas pouring out of my head before lunch on the first day. I want speakers and presenters who want to rub elbows and learn from me as much as I learn from them.

I don’t want to have safe, neatly packaged thoughts handed to me while I look on and clap politely as though I were at a niece’s piano recital. I want to mix it up in a chaotic stage diving, slam dancing, mosh pit of HR ideas, philosophies, innovations, maybe-could-be’s, and practicality. [Have I pushed the analogy too far yet?] I don’t want to be a passive attendee, I want to be an active participant.

Tomorrow is today

I’m clearly not alone and that has me looking forward to 2013 in a big way. Lots of great conferences, big and small, out there with more springing up all the time. Let’s talk, question, push boundaries, and #playbigger.

Which conferences are you most excited about?