Leadership

the work ethic that never was (kids these days)

Kids these days… No one gives an honest day’s work anymore… Not like when I was coming up in the organization… What ever happened to people’s work ethic…

You’ve heard these words before. Maybe even said them. I suspect each generation will say these words about the next generation until the sun flares out and the earth dies several billion years from now.

I was recently re-reading Elbert Hubbard’s “A Message to Garcia” and it made me consider the possibility that the work ethic isn’t dead, that it isn’t dying. Perhaps it never really was alive.

Hubbard’s short pamphlet was originally written as rather inspired filler for a magazine and created such demand that it went on sell forty million copies in 37 languages. Clearly, his message struck a chord. It’s a great short read that’s less than three pages long. I came across it here, but you can find it all over the internet.

In it, the author laments how few people are willing to go above and beyond or even do the very basics of their job reliably and without coercion. And how surprising it is when someone does a job and does it well on their own initiative. Speaking of the man who delivered a message to General Garcia without hesitation, without question, and at great hardship, he exclaims:

By the Eternal! There is a man whose form should be cast in deathless bronze and the statue placed in every college in the land. It is not book-learning young men need, nor instruction about this or that, but a stiffening of the vertebrae which will cause them to be loyal to a trust, to act promptly, concentrate their energies; do the thing – “carry a message to Garcia!”

 

His frustration with the work ethic he saw displayed throughout society is clear. But it wasn’t written about the Millennials. Or Generation X. Or the Baby Boomers. It was written in 1899.

Kids these days…

idiot previous manager

In my life I’ve owned many, many cars and motorcycles. Most were used and some were practically used up. If you’ve ever bought a “pre-owned” vehicle (particularly a cheap one) you know you may be buying someone else’s problems. The previous owner may have ignored maintenance or made modifications and repairs that didn’t make much sense, were stupid/silly, or just unexplainable. Sometimes, the previous owner was – I’m being generous here – an idiot.

Some car-types call these people DPOs, which stands for Dips**t Previous Owner. As in, “I’m spending this beautiful Saturday afternoon replacing the seatbelts that the DPO removed.” Or, “How did the DPO manage to crack the frame on this motorcycle in three places?” Or, “How did the DPO get so many cigarette burns in the upholstery without setting themselves on fire?” [true stories]

Deep down I know two things: 1) the behaviors that created these results made sense to the person at the time; and 2) when buying used vehicles you always need to factor in the time, money, and effort that may be required to find and fix any possible weirdness caused by a DPO.

Which has me wondering if we need to carry this concept over into the business world. How often do leaders come in excited to manage their new team only to discover that they need to clean up the mess, carnage, or general dysfunction left behind by the previous manager? How often are leaders blindsided by issues the previous manager created and then left behind to be mopped up by someone else? How often are leaders stuck with the legacy of the person they are replacing?

The previous leader may have been great or they might not have. There are many, many terrible managers in the world. Even those with the best of intentions don’t always do a good job. I like to give people the benefit of the doubt and assume that they are doing the best they can with what they have, but it’s worth acknowledging that the previous manager may have made mistakes. Might have done some things that don’t make sense to anyone else. Perhaps they were – I’m being generous here – an idiot.

Maybe we call them DPMs or IPMs (Idiot Previous Manager). As in, “Thanks to the IPM’s tyranny, no one on my team is willing to make a decision or even voice an opinion.” Or, “Because the IPM refused to hold anyone accountable, I’m stuck dealing with several people who should have been fired years ago.” Or, “The IPM ran this place like a fiefdom and it’s going to take months to rebuild relationships with other departments.”

Just like buying a used car that may have had an idiot owner in its past, it’s useful to recognize that the previous manager may have been an IPM and plan time, money, and effort to correct problems and issues they left behind.

Thoughts?

it’s not my fault

“IT’S NOT MY FAULT! I’M NOT TAKING THE HIT ON THIS ONE!”

Few things are more awkward than being in the presence of people who are arguing. Except maybe when they are arguing about you.

“THEY CAME IN AND SAT DOWN WHEN SHE WAS ON BREAK. SHE DIDN’T NOTICE THEM.”

We were at a “travel center” (which is a vague marketing euphemism for truck stop) in the middle of somewhere New Mexico. It had been a long day of driving and we were trying to decide whether to push on despite an ugly storm brewing to the east or find a hotel and not arrive home the next day until several hours later than planned. Right now we needed food.

The gentleman tending the buffet told us we should get our meals, have a seat, and our waitress would get our drink order. Easy enough, except she didn’t. One waitress was tending the booths on either side of us and was able to completely block out our presence from her consciousness. Another focused on customers on the other side of the room.

Eventually, we stopped the waitress working near us and mentioned that no one had come by to take our drink order. She went off and hassled the other waitress. Waitress #2 came by, seemed apologetic, and we told her we were ready to go but would like to get some water in to-go cups. She disappeared and we could hear her talking to a third person who I’m assuming was the manager.

Cue the yelling. Start the blaming. They were behind a thin wall that blocked the kitchen from view but did nothing to dampen the sound. The argument was focused on blame, finger pointing, who was going to be in trouble, and who had dropped the ball by not getting us drinks.

And we still didn’t have any water. They were too busy fighting over who should have been helping the customer to actually bother to help the customer.

Mistakes happen, things get overlooked, processes fail, the customer / end user does something unexpected or unanticipated, etc. etc. What happens next tells me a lot about the company, the employees, and your leadership abilities. In the event things don’t go right, do your employees: 1) solve the immediate problem; 2) solve the immediate problem and then fix the underlying issue so it doesn’t happen again; or 3) make sure they don’t get blamed for it?

easy or great?

It’s been said that you become like the five people you spend the most time with. Is that good news?

Did the last person you hire make you think, “Man, I’m going to have to raise my game! I love being around people who inspire my best!” OR did you think, “I’m glad that slot’s filled. Next.”

The people you’re filling the company with – the people you’re surrounding yourself with – are pulling you up or dragging you down. There is no neutral, there is no holding steady – they are forcing you to be better or letting you slack. Do you go for easy and comfortable or do you go for greatness?

read any good books lately (updated)

Note: I originally published this back on May 5 and thought it was time to revisit it. Instead of rewriting it, I decided to just make a few updates (in bold). The rest of the information still holds true.

 

I love books. One of my great frustrations in life is the knowledge that I will never be able to read (and reread) all the books I want to. No matter how deep the stack of “must reads” gets, I’m always looking for more. So, I thought I’d share my list of current reads and maybe a few favorites. There’s lots more I could have included (how could I skip Jim Rohn?!? – next time), but this is a good start.  (The links will take you to Amazon. I get nothing out of it and only provide the links as a convenience.)

Currently reading:

Adaptability: the art of winning in an age of uncertainty by Max McKeown (twitter: @maxmckeown). I’m a HUGE fan of Max McKeown. It frustrates me to no end that he is still relatively unknown in the States (that will change). I feel he’s one of the best at taking complex ideas and making them simple, practical, relevant, and important. I got so tired waiting for Adaptability to come out on paperback that I borrowed my wife’s e-reader and purchased it electronically. Well worth it. JUNE 25 UPDATE: Just finished it today and a review will be coming soon. Loved it.

Social Gravity by Jason Lauritsen and Joe Gerstandt (@TalentAnarchy). I actually started this book several months ago and then got sidetracked by Alf Rehn and Max McKeown. For shame! Jason and Joe put out outstanding blogs, both as Talent Anarchy and individually, and it’s been killing me to have this book on hold. I’ll be giving it my full attention again starting tomorrow morning. Yes!

Bounce: Mozart, Federer, Picasso, Beckham, and the Science of Success by Matthew Syed. In the vein ofTalent is Overrated and Outliers. A nice reminder that talent and interest get you in the game, but passion and hard, hard work keep you there.

Next Up:

Degrees of Strength: The Innovative Technique to Accelerate Greatness by Craig Ross and Steven Vannoy (@rossbestever). The latest from the boys who did Stomp the Elephant in the Office: Put an End to the Toxic Workplace, Get More Done – and Be Excited About Work Again. Full disclaimer: I used to work with Craig and Steve and consider them important mentors in my life. They are also two of the most passionate people you’ll meet when it comes to transforming leaders and workplaces.

Linchpin by Seth Godin. There are two blogs I seek out first thing in the morning and Seth’s is #1. I’m continually amazed by his ability to take some very big ideas and make them simple, clear, and brief. Daily. Can’t wait to read.

Dangerous Ideas: When Provocative Thinking Becomes Your Most Valuable Asset by Alf Rehn (@alfrehn). I haven’t read any of his books yet, but love the concept of the book and ideas he puts out on twitter. Can’t wait to read it. JUNE 25 UPDATE: Ok, I skipped ahead and read this one before some of the others. Once I got started, I couldn’t stop. I finished this one a while ago and thought it was great. Alf likes to push the reader beyond their comfort zones and shake things up a bit (as you might expect).  I did a review on it here.

 The Supermanager by Greg Blencoe (@gregblencoe). Greg’s been following this blog for a little while and I always appreciate his comments on leadership. I’m looking forward to reading his book and finding out more about his ideas behind the Supermanager. 

Recently Read:

The Strategy Book by Max McKeown. I recently did a short review of this book here.

The Truth About Innovation by Max McKeown. From the back cover: “Innovation rocks. It rolls. It makes the world go round. In a definitive set of ‘home-truths,’ you’ll discover how to harness its power to increase creativity, collaboration and profit. Are you ready to change the world?” Yes, Max, I am. Thanks for helping.

Unshrink Yourself, Other People, Business, the World by (you guessed it!) Max McKeown. No, I don’t know Max personally, have no stake in him selling more books, and do actually read books by other authors. However, I was so impressed by The Strategy Book that I immediately sought out other books by him and with each new book my enthusiasm only grows. He writes the books I wish I could write. Good, good stuff. This one is about destroying the myths that keep us small and prevent growing ourselves, those around us, business, and (yep) the world.

Long-Time Favorites:

Think and Grow Rich by Napoleon Hill and How to Win Friends and Influence People by Dale Carnegie. Combine the ideas in these two books from the 1930’s and very, very little new has been written since then. Most personal development and success books since can trace their roots back to these two books.

The Greatness Guide: 101 Lessons for Making What’s Good at Work and In Life Even Better by Robin Sharma (@_robin_sharma). I’ve read this book at least four times in as many years. Although he’s better known for The Monk Who Sold His Ferrari, I feel this collection of short lessons (none of them more than about a page and a half long) is a far superior, more practical, and more motivating book.

It’s Called Work for a Reason: Your Success is Your Own Damn Fault! by Larry Winget (@larrywinget). He’s fun, down to earth, and doesn’t suffer victims or fools.

How about you? What are some books you’d recommend adding to my must read list?

48-second leadership lesson

“I can’t motivate people because I don’t control how much they make.” “People have to be self-motivated.” “The work ethic is dead.” “Kids these days…”

Managers often complain about being unable to motivate or get the best out of people. It’s not always easy, but let’s turn it around and think about it a different way.

Is there anything that you could do right now that would demoralized, demotivate, and disengage your employees?

Could you easily lead in a way that would cause them to not want to give their full effort?

If you really wanted to, could you communicate in a way that resulted in confusion, misunderstanding, and mixed messages?

The answer to all these questions is: absolutely YES!

Take a moment to think about all the easy, simple, and inexpensive things you could do to destroy performance. Got it? Good, now go do the opposite.

leadership free throws

Here’s where many leaders go wrong: they don’t acquire, practice, and develop leadership skills.

It’s been said many times before, but leadership is not about the job. At its most fundamental level, the ability to lead is the ability to influence others. Your job position or title doesn’t make you a leader – it merely gives you the formal opportunity to lead and the responsibility to lead.

Leadership isn’t a title, it’s a skill set. But, for some reason we don’t tell managers and supervisors that. We keep it a secret and they flounder either blaming themselves for not being a genetically gifted leader or they blame their team for being so stupid and difficult. Unfortunately, both approaches are just playing the victim and keeping the solution outside of the leader’s control. Effective leadership isn’t innate and it’s not something that only works with the employees we like. Effective leadership is simply a well-honed skill set.

If leadership is a skill then it is something that can be taught and improved. As with any skill, some people are probably more naturally inclined than others, but all of us can improve through practice and effort. The challenge is that we don’t. We don’t study. We don’t practice. We don’t obsess about what went right, what went wrong, and how to do it better next time. We don’t work really stinkin’ hard to get better as a leader. It seems easier not to.

Professional athletes relentlessly practice the fundamentals of their sport. Why? So in the difficult moments, they can react correctly and deliver results reflexively. They spend hours mastering the most basic skills of their sport over and over and over again. You will never hear a successful pro-athlete say, “I never practice – I know that stuff already. I just like to go out there and wing it – keeps it more natural.” But you will hear amateurs say it.

It’s the same with leadership. I’ve met plenty of leaders who seek to improve the fundamentals, who strive to find better ways to communicate, give feedback, coach, develop, hire, discipline, align the team, adapt and adjust to different personalities, influence without authority, etc. Leaders who are always looking for new ways to become even more effective.

I’ve also met plenty of leaders who say, “I already know this stuff. Why should I have to learn this touchy-feely junk?”

Guess who gets better results?

We can choose to do the work to become better leaders or we can choose to make right now as good as we are ever going to be. Do you develop the skills to get better or do you settle for getting by? Your call.

leadership tune up

Are your standards slipping? What’s the overall feel in your department or business? How’s the energy on a daily basis – good, bad, ok but a little low? Are you proud of the work your folks put out, concerned, or hoping and waiting for it to turn around and get better?

Once things start to slip a little, they generally continue to slip. Over time we tend to adjust. We stop striving, we coast a little, we put our attention on something else. We don’t notice it at first, but after a while we realize things are really out of sync and we wonder how it got so bad so quickly.

Well, it didn’t. People don’t suddenly stop caring either. They don’t just wake up one day and decide to never again give their full effort. But us humans will give 99% effort of the day before. Think about that. A difference of only 1% less effort, less energy, less engagement. That’s barely noticeable. In fact, if it went right back up to 100% the following day, we’d never even notice the blip. Likewise, if it drops another 1%, we’ll likely never feel it. Until we do…

My car started running rough a month or two ago. It started off intermittently. I thought it was just a bad tank of gas at first. It would hesitate, idle roughly, or even die at stoplights. Then it would be fine for a few weeks. But the gaps between kept getting closer and closer until, one day out of the blue (not really) it started to run poorly all the time.

At 80,000 miles I figured it was due for a tune up. The manufacture says it goes 100,000 miles before it needs spark plugs. The forums say real world is more like 60-80,000 miles. Theoretical is nice, but it doesn’t help my car run better. $20 worth of spark plugs and 30 minutes of effort and it’s running great again.

Most striking wasn’t that it was idling and accelerating smoothly again – I expected that. No, the biggest surprise was how much better it runs. It accelerates quicker and revs more freely. Going from bad to acceptable was expected. But the subtle yet noticeable difference between acceptable and really good was actually a bit astonishing.

It was that 1% difference. I never noticed when it slipped from great to good, but I did notice good to poor. That has me really wondering about my own leadership. I would notice if my area suddenly performed poorly, but would it really catch my attention if it gradually declined to acceptable?

Would I notice if the energy was consistently getting a little worse? Would I notice if overall customer service slipped a little? Could I tell the difference if my team had tapered over time to being mostly engaged?

I’m not so sure I could and that has me worried. Tuning up our leadership is not quite as easy as changing spark plugs, but probably needs to be done regularly. So what can I, you, or any leader do about it? Hmmm. A few thoughts come to mind and I’d love to get your perspective:

Discuss your vision and ideals. A lot. More than you think your need to. Your vision should excite you, so use that enthusiasm to get others on board and understand your expectations. They don’t have to have your passion (it’s nice if they do) but they do need to be completely clear on where you stand and the level of performance you want.

Be straight forward and tell the team your concerns that standards could slip over time. Tell them that you’ll be more involved and have more feedback. Not to be nitpicky or a micromanager, but because you care. You want them to be at their best. You want the team at its best. You want to be at your best.

Ask for feedback from the team about your own performance. Do you seem different lately? Do you have less energy or seem less engaged? Maybe they’ll tell you and maybe they won’t, but you owe it to them and yourself to ask. [Quick caveat: never ask for feedback if you are not 100% willing to consider it and do something about it.]

Shatter isolation by getting the team involved in cross-functional projects, both within the team and throughout the organization. It helps prevent a narrowing view and helps invigorate things with new ideas.

Ask the questions about what’s going great and what could improve regularly. Don’t expect people to come to you. Go to them.

What else?

the toughest part about leadership development

Becoming a better leader is difficult, no doubt there. Many, many books and classes exist to help you, but there is one particular challenge that rarely gets mentioned, yet is at the heart of all real leadership development. Here it is, you might want to commit it to memory:

All leadership development is personal development.

You can get promoted into a leadership role with very little leadership ability. It’s sometimes just a matter of tenure, being in the right place at the right time, or being very technically skilled and having no other career path available. And there are a lot (emphasis on a lot) of bad managers out there whose people get results despite their poor leadership skills. But we’re not talking about continuing on as a bad manager, we’re talking about growing and developing as a leader.

You can never become a better leader without first becoming a better you. Your team won’t get better until you get better. You cannot sustainably get more out of others without getting more out of yourself. That’s not quick. It’s not easy. It’s not sexy. And it’s a hard sell. But it is truth.

Say it again with me: All leadership development is personal development.